Frequently Asked Questions
Everything you need to know about shopping with FitVille.
How do I know which size will fit me best?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing your results to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Exchanges are free of charge, while returns for a refund may be subject to a small processing fee.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-7 business days. We offer free standard shipping on all orders over $75. Expedited shipping options are available at checkout for an additional fee.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website so you can monitor your package's progress.
Are your materials sustainably sourced?
FitVille is committed to ethical fashion. We prioritize high-quality, durable materials and work closely with our manufacturers to ensure fair labor practices and a reduced environmental footprint.